⚠️ Unofficial Translation

This is a machine-generated translation provided for convenience. The legally binding version is the German original. If you spot a discrepancy, the German text prevails.

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Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date the contract is concluded.

To exercise your right of cancellation, you must notify us

TLBM UG (haftungsbeschränkt) Martin Schultz Marienhöhe 157 25451 Quickborn Germany Email: legal@parce.ls Phone: +4941061282398

by means of a clear statement (e.g., a letter sent by mail or an email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, though it is not required.

Electronic cancellation: From June 19, 2026, you may also declare your cancellation via the "Cancel Contract" feature on our platform at /cancellation-policy/exercise (§ 356a BGB). If you make use of this option, we will immediately send you a confirmation of receipt of such cancellation on a durable medium (email).

To meet the cancellation deadline, it is sufficient that you send your notice of exercising the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse all payments we have received from you promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this contract. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

Early Lapse of the Right of Cancellation

Important notice: The right of cancellation lapses early if we have begun performing the contract after you have expressly agreed that we begin performance before the cancellation period expires, and you have confirmed your acknowledgment that you will lose your right of cancellation upon the start of performance of the contract (§ 356 Abs. 5 BGB).

For our service, the generation of the shipping label constitutes the commencement of performance of the contract. Once the shipping label has been generated, your right of cancellation has lapsed, provided that you consented to the immediate provision of the service prior to payment and confirmed the loss of your right of cancellation.

Goodwill Refund for Unused Labels

If your shipping label has not yet been scanned by the carrier (i.e., has not been used), we will refund the purchase price on a voluntary basis within 14 days of receiving your refund request. You may submit this voluntary refund request via the platform or by email to legal@parce.ls. There is no legal entitlement to such a refund.

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Model Cancellation Form {#formular}

(If you wish to cancel the contract, please complete and return this form.)

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To: TLBM UG (haftungsbeschränkt) Martin Schultz Marienhöhe 157 25451 Quickborn Germany Email: legal@parce.ls

I/We (*) hereby cancel the contract concluded by me/us (*) for the provision of the following service:

— Order number: ____________________

— Ordered on (*) / received on (*): ____________________

— Name of consumer(s): ____________________

— Address of consumer(s): ____________________

— Date: ____________________

— Signature of consumer(s) (only if submitting this form on paper): ____________________

(*) Delete as applicable.

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Electronic Cancellation Feature (§ 356a BGB)

From June 19, 2026, an electronic cancellation feature will be available on our platform. You can access it:

• While logged in: via your customer account under "Orders" → "Cancel Contract"
• Via the "Cancel Contract" link in the footer on every page
• Via the link in your order confirmation email

How the electronic cancellation process works:

1. Click "Cancel Contract."
2. Enter your order number, your name, and an email address for the confirmation.
3. Confirm the cancellation by clicking the "Confirm Cancellation" button.
4. You will immediately receive a confirmation by email.

Note: We are not permitted to ask for a reason for cancellation, and you are not required to provide one.

Note regarding an already lapsed cancellation period: If your right of cancellation has already lapsed due to the generation of the label, you will be informed of this. In that case, you may request a goodwill refund for unused labels.

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Last updated: May 17, 2026