⚠️ Unofficial Translation

This is a machine-generated translation provided for convenience. The legally binding version is the German original. If you spot a discrepancy, the German text prevails.

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General Terms and Conditions (GTC)

§ 1 Scope

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded via the platform parce.ls (hereinafter "Platform") between

TLBM UG (haftungsbeschränkt) Martin Schultz Marienhöhe 157 25451 Quickborn Germany Email: legal@parce.ls Registry Court: AG Pinneberg, HRB 13420 PI

(hereinafter "Provider")

and the customer (hereinafter "Customer").

(2) These GTC apply exclusively. Any differing, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their applicability in writing.

(3) The language of the contract is German.

§ 2 Subject Matter of the Contract

(1) The subject matter of the contract is the purchase of shipping labels via the platform parce.ls. The Provider offers the Customer a comparison of various shipping service providers (hereinafter "Carriers") and, following the Customer's selection and payment, generates a shipping label for the chosen Carrier and service.

(2) The Provider acts as a freight forwarder acting as principal pursuant to § 458 HGB. The Provider assumes the obligations of a carrier toward the Customer. The actual transportation is carried out by the Carrier selected by the Customer.

(3) The shipping label is a digital product in PDF format and can be printed on any standard printer.

§ 3 Formation of Contract

(1) The display of shipping options on the Platform does not constitute a binding offer but an invitation to submit an offer (invitatio ad offerendum).

(2) By clicking the "Order with obligation to pay" button, the Customer submits a binding offer to purchase the selected shipping label.

(3) The contract is formed upon successful processing of payment. The Customer will receive an order confirmation by email.

(4) The Provider stores the contract text. The Customer receives the order details and these GTC by email. After the order is completed, the GTC are available on the Platform at any time at /agb.

§ 4 Prices and Payment

(1) All prices stated on the Platform are final prices. In accordance with § 19 UStG, no sales tax is charged (small business exemption). No additional delivery or shipping costs apply.

(2) Payment is processed via the payment service provider Stripe. The following payment methods are available:

• Apple Pay
• Credit card (Visa, Mastercard, American Express)

(3) The payment method is charged immediately upon formation of the contract.

(4) The Customer receives a digital invoice by email. The invoice indicates the small business exemption in accordance with § 19 UStG.

§ 5 Performance of Services

(1) After successful payment, the shipping label is generated immediately and made available to the Customer as a PDF download and by email.

(2) The shipping label is valid for 14 days from the date of creation, unless the relevant Carrier provides for a different validity period.

(3) The Customer is obligated to use the label in accordance with the requirements of the relevant Carrier (in particular with regard to size, placement, and legibility).

(4) The Provider makes shipment tracking available via the Platform, to the extent that the relevant Carrier supports this.

§ 6 Status as Freight Forwarder Acting as Principal

(1) The Provider acts toward the Customer as a freight forwarder acting as principal pursuant to § 458 HGB. The Provider assumes the rights and obligations of a carrier within the meaning of §§ 407 et seq. HGB.

(2) The actual transportation is carried out by the Carrier selected by the Customer. The Provider is the Customer's contractual partner; the Carrier is not.

(3) The Provider is liable for loss, damage to the goods, and delay in delivery in accordance with §§ 425 et seq. HGB, subject to the limitations set out in § 7 of these GTC.

§ 7 Liability

Liability as Freight Forwarder Acting as Principal

(1) The Provider is liable as a freight forwarder acting as principal (§ 458 HGB) for:

• Loss or damage to the goods during the period from acceptance for carriage until delivery (§ 425 HGB),
• Delay in delivery (§ 425 para. 1 HGB).

(2) The Provider's liability for damage to goods is limited in accordance with § 431 HGB to 8.33 Special Drawing Rights (SDR) per kilogram of the gross weight of the shipment.

(3) In the event of delay in delivery, liability is limited to three times the freight charge (purchase price of the label) (§ 431 para. 3 HGB).

(4) The Provider is not liable for damage attributable to any of the following causes:

• Inadequate or defective packaging by the Customer,
• The inherent nature of the goods (in particular internal deterioration, shrinkage, or normal wear),
• Insufficient labeling of the shipment by the Customer,
• Force majeure (§ 427 HGB).

(5) Claims for damage must be notified without delay, and at the latest within the statutory time limits under § 438 HGB.

General Liability

(6) For damages not relating to the transported goods, the Provider is fully liable in cases of willful misconduct, gross negligence, and injury to life, body, or health.

(7) In cases of ordinary negligence, the Provider is only liable for breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, typically occurring damage.

(8) Liability for indirect damages and lost profits is excluded to the extent permitted by law.

(9) The above limitations of liability also apply in favor of the Provider's vicarious agents.

§ 8 Right of Cancellation

(1) Consumers are generally entitled to a right of cancellation pursuant to § 355 BGB. The details are set out in the cancellation policy, which is provided separately and is available at /widerruf.

(2) The right of cancellation lapses early in contracts for digital content if the Provider has begun performance of the contract after the Customer has:

• expressly consented to the Provider beginning performance before the expiry of the cancellation period, and
• confirmed their acknowledgment that they lose their right of cancellation upon commencement of performance.

(3) The creation of the shipping label constitutes the commencement of performance of the contract. The right of cancellation lapses upon creation of the label.

(4) Goodwill refund: If a label has not yet been scanned by the Carrier (i.e., has not been used), the Provider will refund the purchase price on a voluntary basis within 14 days of receipt of the refund request. There is no legal entitlement to such a refund.

§ 9 Cancellation Button (§ 356a BGB)

(1) From June 19, 2026, the Provider will make an electronic cancellation function available on the Platform in accordance with § 356a BGB.

(2) Cancellation can be declared via the "Cancel contract" function, accessible through the customer account area and in the footer of the Platform.

(3) Upon submission of the cancellation, the Customer will promptly receive a confirmation by email.

(4) If the right of cancellation has already lapsed (see § 8 paras. 2 and 3), the Customer will be informed accordingly and directed to the possibility of a goodwill refund.

§ 10 Customer Obligations

(1) The Customer is obligated to provide correct and complete sender and recipient details.

(2) The Customer is responsible for properly packaging the shipment in accordance with the requirements of the relevant Carrier.

(3) The Customer may only use the label for items that are permitted under the terms of carriage of the relevant Carrier and under applicable law. The shipment of hazardous, prohibited, or illegal goods is not permitted.

(4) Minors between the ages of 14 and 17 require the consent of a legal guardian to use the Platform (§ 106 BGB).

§ 11 Warranty

(1) The Provider warrants that the shipping label generated is technically correct and will be accepted by the specified Carrier for the selected service.

(2) The warranty does not extend to:

• Timely or damage-free carriage by the Carrier (the liability provisions of § 7 apply in this regard),
• The suitability of the selected service for the actual dimensions or weight of the parcel, if the Customer has provided incorrect information.

(3) Warranty claims are subject to a limitation period of two years from formation of the contract (§ 438 BGB applied by analogy).

§ 12 Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy, available at /datenschutz.

§ 13 AI-Assisted Customer Support

(1) The Provider uses AI (artificial intelligence) systems to assist with customer support. The Customer will be informed of this before each interaction.

(2) Automated individual decisions within the meaning of Art. 22 GDPR that have legal effect on the Customer are not made solely by AI systems. In disputed matters (in particular refunds), a human review always takes place.

(3) The Customer may at any time request human handling by email at legal@parce.ls.

§ 14 Online Dispute Resolution

(1) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

(2) The Provider is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

§ 15 Final Provisions

(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers habitually resident in the EU, the mandatory consumer protection provisions of the country of habitual residence remain unaffected (Art. 6 para. 2 Rome I Regulation).

(2) The place of jurisdiction for disputes with merchants, legal entities under public law, or special funds under public law is the Provider's registered place of business.

(3) Should any individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. The relevant statutory provision shall apply in place of the invalid provision.

(4) Amendments to these GTC will be communicated to the Customer in a timely manner. The GTC in force at the time of conclusion of the contract shall apply to contracts already concluded.

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Last updated: May 17, 2026